Emotional Intelligence

Shake Hands

Saturday Night Live’s most recent sketch where the Donald Trump and Hillary Clinton characters do a dance to avoid shaking hands makes an important point. If things get vindictive enough, neither party will respond and total communication is lost. In the real debate, neither candidate acknowledged each other by shacking hands initially. Why did they […]

Empathy: A Key Skill for Effective Leadership

What makes leaders afraid? People usually become leaders because they enjoy taking control of things. It’s this very need to control that often blocks a leader from learning how to show empathy. “If I show empathy to this employee, they’ll think I’m agreeing with them,” is often the retort I hear. One CEO stated that […]

Three Ways Leaders Make Emotional Connections

Summer with Scott – Article 7 The following article is a guest post from leading business consultant, Scott Edinger. Article Featured In: Harvard Business Review When I first started working in then-Big Six consulting firm Coopers & Lybrand, the partner I was assigned to was a gentleman named Chris Abramson, and he had an enormous […]