Communication

Reward and Recognition

In our work and research over the years, Key Associates has developed some best practices for designing and implementing reward and recognition (R&R) systems that work. Below are some ideas to help you be more effective and innovative in developing a R&R system: Organization-wide Reward & Recognition Be clear on the behaviors you are recognizing […]

Talk to Me: How to conduct an informal 360

As the year winds down, it’s important to review how you are doing in relation to goals you have set, professionally and personally. A great way to get feedback from others in your environment is to conduct your own informal “360.” It’s a highly effective tool to develop self-awareness and get input on how others […]

Freedom of Speech at Work?

Despite what you may have read in the news lately in stories surrounding the election or NFL player protests, the First Amendment does not provide a private employee with the right to free speech or freedom of expression at work. Rather, the Constitution’s right to free speech only applies to the government’s attempts to restrict […]

Peer Power

I recall a time when a CEO in one of the peer forums I facilitated was presenting a business issue and projected flat growth over the upcoming year. He was about to go on to what he thought was his bigger issue when one of his peers said, “Wait a minute—why are you assuming that […]

It’s not what you say, it’s how you project it

Women are often penalized for asserting themselves verbally. Interestingly, research indicates that women are not penalized for non-verbal assertive behavior. I recommend that women use their bodies more consciously by doing things like taking expansive physical stances, narrowing  the physical proximity between you and the other person and making direct eye contact. Notice your “paraverbal” […]

Shake Hands

Saturday Night Live’s most recent sketch where the Donald Trump and Hillary Clinton characters do a dance to avoid shaking hands makes an important point. If things get vindictive enough, neither party will respond and total communication is lost. In the real debate, neither candidate acknowledged each other by shacking hands initially. Why did they […]