When Luis Urzúa Iribarren bowed from the waist at the webcam in the mine, I felt tears welling up. Some of you might have noticed that Luis was the l...
Customer Effort Counts
By Mary Key High performing organizations make getting customer feedback a priority. Listening to your customers is the key to service excellence. Tha...
Intentional Leadership
Organizations invest their time, money and resources in developing leadership skills and competencies. Executive development programs emphasize the im...
Leaders Struggle with Meetings
One of the frustrations that people at all levels in organizations express is the negative impact meetings can have on their ability to get work done....
Competing Priorities – Re-pack
Here are some of the most frequently expressed complaints we’re hearing from organizations across industries: “We don’t have time – my team ...
Fear keeps us from acting
In my last newsletter and blog I wrote about courageous leadership. The feedback from many of you was very positive and several of you via email expan...