One of the hallmarks of effective leadership is the ability to distance oneself from a work situation and to look at it with detachment. By “helicop...
Start The New Year With The Gift Of Your Presence
The new year has begun and many of us have spent the last several weeks searching for appropriate gifts to give people we value and care about. Our ...
Why Join a Forum?
There is a certain synergy that occurs when leaders from diverse backgrounds come together for the purpose of becoming “even better” leaders of th...
Everyday Leaders
When Luis Urzúa Iribarren bowed from the waist at the webcam in the mine, I felt tears welling up. Some of you might have noticed that Luis was the l...
Customer Effort Counts
By Mary Key High performing organizations make getting customer feedback a priority. Listening to your customers is the key to service excellence. Tha...
Intentional Leadership
Organizations invest their time, money and resources in developing leadership skills and competencies. Executive development programs emphasize the im...
Leaders Struggle with Meetings
One of the frustrations that people at all levels in organizations express is the negative impact meetings can have on their ability to get work done....
Competing Priorities – Re-pack
Here are some of the most frequently expressed complaints we’re hearing from organizations across industries: “We don’t have time – my team ...
Fear keeps us from acting
In my last newsletter and blog I wrote about courageous leadership. The feedback from many of you was very positive and several of you via email expan...
What’s Courageous Leadership?
Leading with courage involves overcoming our own fears, apathy or feelings of hopelessness as we pursue a course of action that we believe is right. I...